PRODUCT SUPPORT

PRODUCT REGISTRATION

Registering your product is important.

It only takes a few minutes to register online...

and it allows Next Wave to provide better customer service to you.

 

INSTRUCTIONAL VIDEOS

 
 
 

DOWNLOADS & LINKS

PRODUCT MANUALS & TRIAL SOFTWARE

FAQ

FREQUENTLY ASKED QUESTIONS

GENERAL INFO


TECH SUPPORT

  • For assistance with your product or any questions, please email Tech Support at support@nextwaveautomation.com or call during regular business hours (419)491-4520.
SOFTWARE DOWNLOADS & INFO REGISTRATION
  • To register, go to our registration page register@nextwaveautomation.com




WARRANTY & RETURN GUIDELINES: Defective Merchandise


Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave Automation (NWA), NWA will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days. If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense. Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to receive an Returned Goods Authorization #.




WARRANTY & RETURN GUIDELINES: Non-Warranty Returns


The customer would pay to return this and there would be a 15% restocking fee. Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box. Software that is already registered can’t be used again and cannot be returned or credited. Contact support@nextwaveautomation.com or by calling (419) 491-4520 before returning any product to receive an Returned Goods Authorization #.





 

CUSTOMER SERVICE REQUEST